Warranty Information

KEIS products are covered by:

• Lifetime Warranty on heating elements for products purchased on or after September 2014
• 2-Year Comprehensive Warranty on garments
• 2-Year Warranty on KEIS accessories
• 180-day Warranty on KEIS portable battery packs

If you believe your KEIS product is faulty, please email hello@keisapparel.com before returning it.

Please include:

• Proof of purchase
• A clear description of the issue
• Photos showing the problem

Please note: Internal fuse replacement may not be covered if the garment has been connected to a faulty power supply, connection, or another manufacturers garment.

Return Postage Reimbursement

Please note: We do not cover return postage for orders outside Mainland UK.

We only reimburse return postage where the item is:

• Faulty
• Damaged on receipt
• Incorrectly supplied due to an internal order
• Covered by an approved warranty claim

To qualify, returns must be sent using Royal Mail 2nd Class Signed For.

Please provide a photo of your postage receipt and your bank details. Once verified, reimbursement will be paid directly to your account.