KEIS care

How can we help?

Search our answers, or pick a topic below. Every product's own questions are here too.

Order Management

I am looking to place an order with KEIS but I’m not sure how it works?

Orders can be placed quickly and securely through the KEIS online store. Simply choose your product, add it to your basket, and proceed to checkout to complete your purchase 🧑💻
If you’d prefer to shop in person, you can visit one of our official KEIS dealers to see our heated clothing and accessories in store 🛒

Can I cancel my KEIS order if I change my mind?

Our warehouse aims to despatch all in-stock KEIS orders within 1 business day, so if you’d like to cancel, please contact our customer service team as soon as possible. Provided your order has not yet left our warehouse, we’ll do our best to cancel it.

⚡ Important to know:

• For in-stock items, you must notify us the same working day you place your order.

• Once an item is being processed for despatch, cancellation is not always guaranteed.

• For out-of-stock or pre-order items, cancellation is possible any time before restocking and fulfilment.

• If your order has already been despatched, you’ll need to follow our returns process: keisapparel.com/policies/refund-policy

I have provided the wrong address on my KEIS order, what do I do?

If your KEIS order hasn’t yet left our warehouse, we may be able to update the delivery address. If the order has already been dispatched, cancellation of the delivery may still be possible.
To avoid delays, it’s important to provide the correct shipping address during checkout. While our system helps verify details, it may not detect every error, so double-checking your information is always the best way to ensure smooth delivery.

I am missing an item from my KEIS order, what should I do?

On the product page for your KEIS garment, you can see what is expected in the delivery. Please identify the part you are missing and reach out to us via the Contact Us page: keisapparel.com/pages/contact-us 📦

I need an invoice for my KEIS order, how can I request one?

Reach out to us via the Contact Us page: keisapparel.com/pages/contact-us – we can get this over to you!

General Queries

Are there any KEIS discount codes?

Sign up to our newsletter "Hot Off The Peg" to learn about any news of discounts, offers or campaigns for KEIS!
We can't promise you a discount but this is the best way to find out about one.

Do KEIS do a discount for blood bikers?

Contact us with a copy of your ID card and we will get a discount sorted for you! 🪪

Do KEIS do a discount for Blue Light Card holders?

Contact us with a copy of your ID card and we will get a discount sorted for you! 🪪

I want to sell KEIS at my store, who should I contact?

Reach out to sales@keis-apparel.co.uk with your business name, contact details and link to your website and the team will review your request.

How can I share feedback about KEIS products or the website?

Sign up to our newsletter "Hot Off The Peg". We review all the feedback shared with us to enhance and improve our website and products.

Do KEIS do influencer collaborations, how can I apply?

We’re proud to have a great team of social media influencers who represent KEIS!
While we’re not currently looking to expand our roster, we’re always open to hearing from passionate riders and content creators. If you think you’d be a great fit in the future, feel free to email marketing@motohaus.com. Our team will keep your details on file and get in touch if an opportunity comes up.

Delivery & Tracking

How long does KEIS delivery take in the UK?

For orders in the Mainland UK, standard delivery takes 3–5 business days, or 1–2 business days with Priority Delivery. Standard delivery is free on orders over £50. Take a look at our shipping policy for more details: keisapparel.com/policies/shipping-policy 📦

How does overseas shipping work for KEIS orders?

We’re proud to offer worldwide shipping for our KEIS range! 🌍
Before placing an order, check if there are any stockists in your area for faster delivery. If not, we can ship directly to you. Please note, international customs and taxes are not included in the shipping price, so you may be contacted to process these duties upon arrival in your country.

How do I track my KEIS order?

When we ship your KEIS order, we will send you a shipping confirmation with a tracking number.
You can also log in to your account here: keisapparel.com/account/login and access your order history.

If I order two KEIS items but one is out of stock, can you split my order?

We understand that sometimes you might need part of your purchase sooner. While we don’t always split KEIS orders, if an item from your order is in stock and you’d like it sent ahead, please get in touch with our team.

My courier says my KEIS order is delivered but I do not have the parcel. What should I do?

Check your tracking information to see if there are any updates on where your KEIS package might have been left.
If you’re certain the items aren’t with a neighbour or in a safe place, contact us: keisapparel.com/pages/contact-us.
We will work to resolve any delivery issues as quickly as possible.

Stock

When will out of stock KEIS items be back in stock?

The KEIS season starts in September. Once we have received stock into our warehouse, products will be available to order from our website. Once we sell out of an item, we will likely not be getting this back until the next season.

Sizing

How do I choose the correct size KEIS garment?

On our product pages, you’ll find a handy size guide to help you measure and choose the right fit for your KEIS gear. 📏

Are KEIS heated garments unisex?

Yes, KEIS products are unisex. There is a specifically designed bodywarmer for a tailored female fit but we have a range of customers using all the products available.

Choosing the right size KEIS jacket

The J601 has some flex to it and is designed to be a slim fit, so lean to the smaller size.
The J505 and J501 both have a rigid softshell material which is tighter and will likely fit true to size. Every body is different and you can always exchange for a different size. 🧥

Can I exchange the size of my KEIS garment?

If your delivery arrived within the last 30 days, you can easily process your exchange here: keisapparel.com/policies/refund-policy.
Postage for your first return is free.

Do KEIS heated socks come in different sizes?

Yes! Our heated socks come in a range of sizes and are designed to be worn over your usual socks 🧦

Product and How it Works

How warm do KEIS garments get?

Dual Powered garments are designed to feel comfortably warm, not hot to the touch.
High Powered garments deliver more intense heat.
We recommend using an optional heat controller for maximum comfort and flexibility.

Where are the heating elements located on KEIS garments?

🧤 Gloves – heating panels on back of hand
🧥 Jackets – front panels, back panel, heated collar
🎽 Vest – front panels, back panel
🎽 Bodywarmers – front panels, back panel, heated collar
👖 Trousers – heated panels around thighs and knees
🧦 Socks – along the sole!

How is the heat produced in my KEIS heated garment?

Inside each KEIS garment, you’ll find fine, lightweight heating elements made from rugged micro carbon and alloy fibres.
These fibres are strategically positioned for maximum effect.
They’re flexible, durable, and long-lasting.
They deliver consistent Far Infrared warmth without adding bulk.
The result? A powerful, comfortable heat source that keeps you warm while you’re riding!

How quickly will I feel the heat of my KEIS garment?

It depends on how many garments you’re powering at once:

• Just one or two garments? You’ll usually feel the heat almost immediately.

• Wearing multiple garments together? It may take a few minutes for the warmth to build evenly across all layers.
No matter the setup, KEIS heated gear is designed to warm up fast and efficiently.

How do I choose between a KEIS heated vest and a bodywarmer?

B601 – Lightweight & Heated Comfort. Made from Ultraflex material with heated collar.
V501 – Wind-Resistant Warmth. Features a wind-resistant outer shell for on-the-bike adventures.

Are KEIS Heated Gloves touch screen compatible?

G901 Gloves are touchscreen compatible. Many of our other gloves also work with smartphones, but note that wet or cold conditions can reduce sensitivity. 📲

Which KEIS heated jacket should I choose for winter motorcycling in the UK?

J501 – Lightweight & versatile, ideal for commuting and exploring.
J505 – Maximum power & heat for the coldest conditions.
J601 – Lightweight & flexible, moves with you while keeping you warm.

What is the difference between KEIS heated gloves and glove liners?

Heated gloves are CE Level tested and include protective features.
Glove liners are designed to be worn under existing gloves, turning them into heated gear.

Are KEIS Heated Gloves waterproof?

Yes, KEIS motorcycle gloves contain a Hipora waterproof membrane rated to 20,000mm. If they leak, get in touch: keisapparel.com/pages/contact-us 💧

Are KEIS heated garments safe to use in the rain?

KEIS Heated Gloves are fully designed for use in rain. Other heated garments should be worn under protective outer layers.

What is the Hipora membrane?

Hipora® is a waterproof membrane with 9 billion tiny pores per square inch, keeping water out while allowing heat and moisture to escape.

What is Thinsulate Insulation?

3M Thinsulate traps body heat without adding bulk, keeping garments lightweight and warm.

What is Far Infrared technology?

Far Infrared is the type of heat you feel from the sun. It warms you directly, unlike traditional heating which warms the air.

How do I clean my KEIS heated garment?

Hand wash only using cold or lukewarm water. Remove batteries/controllers before washing. Ensure garment is fully dry before reconnecting.

Can I wash my KEIS heated jacket in a washing machine?

No, hand wash only. Follow care instructions and ensure fully dry before use.

Is KEIS heated clothing safe for people with medical conditions?

Not recommended for pregnant women or pacemaker users. For other conditions, consult your doctor.

Can KEIS heated clothing be worn under normal motorcycle gear?

Yes, KEIS is designed to be worn under protective gear. Some gloves are CE approved.

What does the CE level on KEIS gloves mean?

Level 1KP – Basic protection with knuckle protection.
Level 2KP – Highest protection level, includes reinforced knuckles.

Are KEIS heated jackets CE approved?

No – they’re designed to be worn under protective motorcycle gear.

Can I wear armour over the top of KEIS heated clothing?

Not recommended – armour can press heating pads against your skin.

Can I use KEIS heated clothing for skiing or cycling?

Yes! Many customers use KEIS gear in different environments.

What makes KEIS heated clothing different from other brands?

Community feedback shapes our products. 20+ years of experience. Focus on real riders’ needs.

What makes KEIS Heated Motorcycle Gloves the best?

20+ years of glove development. Continuous improvement based on customer feedback. Subscribe to our newsletter “Hot Off The Peg” to help shape future gloves.

Connection

How do I connect my KEIS heated garment to a motorcycle battery?

All garments come with a vehicle supply lead. Connect red to positive, black to negative, route to garment hub, check fuse, then connect. Never leave plugged in when bike is off.

What fuse do I need to use with my KEIS garment?

Each garment comes with a fuse pack. Add up the Amp rating of all garments, then choose the next fuse size up.

How do I connect multiple KEIS garments at once?

Use the central power hub system. Manuals: keisapparel.com/pages/manuals or tutorials: youtube.com/@keisapparel

What are KEIS power controllers?

Accessories that let you adjust garment temperature. Included with certain jackets/bodywarmers. Bluetooth option also available. Gloves have built-in controllers.

Do I need a KEIS Power Controller and how do I use it?

Most garments include one. Plug into the designated pocket, hold power button 3 seconds to turn on, cycle through heat settings. Gloves use their own button.

Do KEIS jackets come with built-in heat controllers?

No, but they include a free controller in the box.

My KEIS Bluetooth Controller will not connect, what should I do?

Ensure Bluetooth is enabled, garment is powered, and use the app to scan.

Do KEIS heated jackets include a power supply lead?

Yes, all heated jackets include one.

Do KEIS heated garments work immediately when plugged in?

With controller: hold button 3s to turn on. Without controller: heat begins automatically.

My jacket and gloves don’t seem to be powering correctly?

Ensure they’re connected via the correct port (inside left-hand jacket pocket).

I have an old KEIS garment, will it work with new products?

Post-2020 garments connect together. Pre-2020 require an adapter. Accessories: keisapparel.com/collections/keis-accessories

Do KEIS products work with other heated clothing brands?

Technically possible, but not recommended.

Which cable do I need to connect my KEIS jacket to SAE?
Do KEIS heated trousers connect directly to jackets?

Yes, via a dedicated cable at the bottom of KEIS jackets.

Do KEIS heated socks work with the same power pack as gloves?

Yes, with KEIS 12V glove batteries. Store battery securely while wearing.

Do KEIS heated garments overheat or regulate temperature?

They include internal fuses but always regulate with a controller.

I have a 125cc, can I use KEIS garments using a vehicle supply lead?

Not recommended to power multiple garments. Best option is KEIS portable batteries.

Do KEIS garments drain my motorcycle battery?

Yes, if left plugged in while the bike is off. Always disconnect.

Battery & Power

What battery options can power my KEIS heated jacket, vest or gloves?

• 5000mAh 12V battery pack – portable, works with everything but gloves.

• 2×2000mAh 12V glove batteries – fit into glove cuffs, ideal for short rides.

• 2×3000mAh 7.4V glove batteries – longer runtime, slightly lower heat.
For long rides, vehicle power is recommended.

What runtime can I expect for my 5000mAh battery?

It depends on the garment and the heat setting. Every garment's run time on each battery and heat setting is on our battery run times page: keisapparel.com/pages/keis-heated-apparel-battery-run-times

What runtime can I expect for the 4000mAh battery?

The 4000mAh set is two 2000mAh glove batteries, one per glove. Run time depends on the gloves and the heat setting. Every figure is on our battery run times page: keisapparel.com/pages/keis-heated-apparel-battery-run-times

What is the difference between 12V and 7.4V KEIS batteries?

12V = higher heat, shorter runtime. 7.4V = lower heat, longer runtime.

How long does it take to fully charge a KEIS battery pack?

5000mAh – ~2 hours with KEIS fast charger.

Can KEIS batteries be charged from a motorcycle USB port?

Possible, but less efficient. Use KEIS fast charger for best performance.

Can I buy replacement KEIS battery chargers?
Do KEIS heated trousers work with the same battery as jackets?

Yes, compatible with 5000mAh battery or 12V vehicle supply.

Why are batteries not included with KEIS garments?

To ensure fresh performance (batteries degrade in storage).

Can KEIS heated gear be used with third-party batteries?

No, not recommended.

How heavy are KEIS battery packs?

Up to 300g, glove batteries about half that.

Can KEIS heated gloves be used off the bike with a battery pack?

Yes, recommended.

Do KEIS jackets have dedicated battery storage pockets?

Some jackets do, otherwise use the controller pocket.

Can I use older KEIS batteries with new KEIS products?

Yes, as long as the connection is secure.

How do I take the best care of my KEIS battery?

• Don’t leave unused for long periods.

• Recharge or safely dispose if unused for 6+ months.

• Typical lifespan 2–3 years.

• Always use official charger.

How do I store my battery for next season?

Charge to ~50%, top up every 6 months, store at 5–20°C, remove from garment.

What are the handling precautions for batteries?

Don’t puncture, crush, expose to fire or water. Avoid >60°C. Keep away from children.

How do I dispose of my battery?

Follow local laws. Don’t put in household waste. Discharge and cover terminals before recycling.

Warranty & Support

What is your KEIS returns policy?

Return or exchange within 30 days via portal: keisapparel.com/a/returns
Outside 30 days, contact us: keisapparel.com/pages/contact-us

Do you offer a repair service for KEIS products?

Yes, repairs available for some issues. Some items like gloves cannot be repaired. Contact us with proof of purchase.

Product questions

Heated Gloves

G201 Heated Inner Gloves

Can I wear the G201s under my existing motorcycle gloves?

Yes, absolutely. The G201s are purpose-built as inner gloves and feature a super-thin, spandex material that fits snugly to your hand. This makes them ideal for layering underneath most summer and winter motorcycle gloves, allowing you to enjoy added warmth without compromising on grip, feel, or protection.

How are the gloves powered?

The G201s can be powered in two ways. For motorcycle use, they connect directly to your bike's 12V battery system using the appropriate KEIS power supply lead. For off-bike use, each glove includes a discreet integrated battery pocket that fits a compact rechargeable KEIS battery, giving you total freedom and flexibility wherever you go. We recommend pairing them with the KEIS 7.4V 6000mAh Gloves Battery Set.

How long do the gloves stay warm on battery power?

Battery life depends on the capacity of the battery pack used, the voltage and the heat setting. Use the battery run time calculator on the product page for an estimated run time with different batteries.

Do they heat the whole hand or just the back?

The G201s go further than many standard heated gloves by using ultra thin carbon fibre heating elements that wrap around each individual finger. This design provides full hand warmth, not just on the back of the hand, helping to combat cold fingers and improving overall comfort and circulation.

Are they waterproof?

The G201s themselves are not waterproof, but they’re designed to be worn underneath your existing waterproof motorcycle or winter gloves. This way, you get the best of both worlds: the outer glove keeps out rain and wind, while the G201s deliver consistent heat where you need it most.

Are these gloves suitable for people with Raynaud’s disease?

Yes, they are an excellent choice for people with Raynaud's disease, a condition that causes the fingers to feel cold or numb due to restricted blood flow. The G201s provide consistent, gentle heat directly to each finger, helping to keep hands warm even in freezing temperatures.

Can I machine wash them?

No, the G201s contain integrated heating elements and electrical components, so they should not be machine washed or submerged in water. To clean them, simply wipe them down gently with a damp cloth and allow them to air dry. Always ensure the gloves are disconnected from any power source before cleaning.

G301 'Lobster' Heated Gloves

What protection rating do the G301 gloves have?

CE certified to EN 13594:2015 Level 1, ensuring reliable abrasion and impact protection including hard yet flexible knuckle armour and palm reinforcement. This is a rare combination for ultra warm gloves designed for extreme, arctic use.

What insulation do the G301 gloves use?

These gloves feature a thicker than normal layer of 3M Thinsulate, designed to trap and retain heat even when the heating system is off. This makes them ideal for sub zero rides or long sessions on the road.

Are the G301 gloves waterproof?

With a Hipora® waterproof membrane integrated beneath the shell, the G301 offers outstanding waterproofing and wind resistance while still allowing sweat to escape, preventing clamminess during extended use. Paired with the hydrophobic outer layer, this glove is the perfect solution for heavy rain or sub zero temperatures.

Do the G301 gloves have palm protection?

A hard plastic palm slider is built into the palm for added safety in case of a crash. This thoughtful reinforcement helps protect the most injury prone area while riding.

What is the 'Lobster' design?

The innovative three finger lobster claw layout groups the fingers into two pods, reducing airflow and conserving heat like a mitten, while internal finger compartments maintain dexterity when using levers or controls.

How does the heating work?

Ultra thin micro carbon fibre wires are embedded around each of the fingers, providing even and consistent warmth precisely where riders feel the cold most without adding stiffness or bulk.

How do I control the heat and power the gloves?

Each glove includes a wrist mounted three heat level button, allowing independent heat adjustment per hand while riding. Power is supplied via your motorcycle's 12V system, but optional KEIS 12V glove batteries that fit the cuff pockets let you use them off the bike too.

G601 Heated Touring Gloves

What power sources are available?

The G601 gloves feature dual power capability. You can plug them into your motorcycle's 12V battery using the supplied lead or power them via optional KEIS Li-ion portable batteries, which fit into the glove cuff pockets for use both on and off the bike.

How does the heating system work?

The gloves use micro carbon fibre heating elements that generate far infrared warmth through a thin carbon wire which weaves around each finger. This system delivers fast, even heat where it's needed without bulk or hotspots, improving dexterity and comfort for the rider.

Are they waterproof?

Yes. They incorporate a Hipora® waterproof membrane, which keeps moisture out while allowing sweat to escape, providing breathability and dryness even in extreme rainy conditions. For the best results, we recommend tucking the glove under an outer sleeve to avoid water ingress through the cuff.

What insulation is used?

Inside, the gloves feature 3M Thinsulate® thermal insulation, which retains warmth efficiently without compromising mobility, dexterity or feel.

What level of impact protection do they offer?

Built to EN 13594:2015 Level 2KP certified standards for knuckle protection, they also include flexible hard armour, a palm guard, and reinforced genuine goat leather to safeguard high impact zones without the extra bulk you may find on textile gloves.

How do I control the heat?

There's an integrated heat controller located on the back of the wrist, allowing easy switching between the glove's three heat levels, even while riding, without removing the gloves or stopping.

What’s included in the box and warranty coverage?

Each purchase includes the gloves, Y-connector lead, motorcycle power supply lead, and instructions. All heating elements enjoy a lifetime warranty, while the gloves themselves are covered by a two-year manufacturer warranty (batteries are covered separately for 180 days).

G701 Heated Gloves

How are the G701 gloves powered?

The G701 gloves are dual powered, meaning they can be connected directly to your motorcycle’s 12V battery or used with optional portable KEIS Li-ion batteries that fit neatly into the glove cuffs. This gives you the flexibility to use them both on and off the bike, whether you're on a long tour or a short walk.

Are the G701 gloves waterproof?

Yes, the gloves feature a semi bonded Hipora® waterproof and breathable membrane. This inner layer blocks rain and wind while allowing internal moisture, such as sweat, to escape, helping keep your hands dry and comfortable during wet or damp rides.

How warm do the gloves get and how is the heat distributed?

The G701s use micro carbon fibre heating elements that run around each finger, providing even, full hand warmth. The heat output is effective enough for winter rides and can be controlled via the inbuilt KEIS heat controller button to suit varying conditions.

What insulation is used inside the gloves?

They feature 3M Thinsulate™ insulation, a trusted material known for being lightweight, breathable, and excellent at retaining heat. Even when the gloves are turned off, this insulation helps keep your hands warm, making them suitable for use year round.

Are the gloves protective in case of a fall?

Yes, the G701s are CE certified to EN 13594:2015 Level 1KP, offering a high level of abrasion and impact protection. They include knuckle armour, palm sliders, and reinforced materials across high impact areas, making them safe as well as warm.

How long do the gloves last when powered by battery?

Run time varies with the battery and heat setting used. For a rough estimate, use the battery run time calculator on the product page.

Can I wash the G701 gloves?

The gloves are not machine washable, but they can be spot cleaned with a damp cloth and mild detergent. Always disconnect and remove the battery if fitted before cleaning, and avoid soaking or submerging the gloves, as this can damage the heating elements. We recommend using a suitable foam cleaner.

How is the G701 different from the G701S?

The G701 features an integrated battery pocket and therefore a longer cuff, whereas the G701S is the 'Shorty' version with a shorter cuff and no battery pocket. The G701 allows for riding with glove batteries and has a gauntlet style that can be worn over or under a jacket cuff, although some jackets may not suit this. The G701S is designed to sit under a jacket cuff and plug directly into the rest of the KEIS system through a jacket or vest.

G701S 'Shorty' Heated Gloves

How are the G701S gloves powered?

The G701S gloves are powered directly from your motorcycle’s 12V battery, making them ideal for riders who prefer a streamlined setup. Unlike the standard G701, the Shorty version does not include a battery pocket, so portable battery use is not supported. We recommend using a KEIS Jacket or Vest to power the gloves right from their integrated cable system.

Are the G701S gloves waterproof?

Yes, the gloves feature a semi bonded Hipora® waterproof and breathable membrane. This inner layer blocks rain and wind while allowing internal moisture, such as sweat, to escape, helping keep your hands dry and comfortable during wet or damp rides.

How warm do the gloves get and how is the heat distributed?

The G701S use micro carbon fibre heating elements that run around each finger, providing even, full hand warmth. The heat output is effective enough for winter rides and can be controlled via the inbuilt KEIS heat controller button to suit varying conditions.

What insulation is used inside the gloves?

They feature 3M Thinsulate™ insulation, a trusted material known for being lightweight, breathable, and excellent at retaining heat. Even when the gloves are turned off, this insulation helps keep your hands warm, making them suitable for use year round.

Are the gloves protective in case of a fall?

Yes, the G701S are CE certified to EN 13594:2015 Level 1KP, offering a high level of abrasion and impact protection. They include knuckle armour, palm sliders, and reinforced materials across high impact areas, making them safe as well as warm.

Can I wash the G701S gloves?

The gloves are not machine washable, but they can be spot cleaned with a damp cloth and mild detergent. Always disconnect them from any power source before cleaning, and avoid soaking or submerging the gloves, as this can damage the heating elements. We recommend using a suitable foam cleaner.

How is the G701 different from the G701S?

The G701 features an integrated battery pocket and therefore a longer cuff, whereas the G701S is the 'Shorty' version with a shorter cuff and no battery pocket. The G701 allows for riding with glove batteries and has a gauntlet style that can be worn over or under a jacket cuff, although some jackets may not suit this. The G701S is designed to sit under a jacket cuff and plug directly into the rest of the KEIS system through a jacket or vest.

G901 EXTREME Heated Gloves

What is the G901 EXTREME designed for?

The G901 EXTREME Heated Gloves are designed for serious cold-weather motorcycling, including winter commuting, touring, and adventure riding in harsh conditions. They're built to deliver maximum warmth, waterproof protection, and certified impact safety without sacrificing control or dexterity. In short, they're made for riders who need all-day comfort and performance in extreme environments.

How can I power the G901 EXTREME?

You can power the G901 EXTREME Heated Gloves in two ways. 1. Direct to your motorcycle: use the included vehicle supply lead to connect directly to your bike's 12V battery for continuous heat while riding. This is the best option for longer journeys and all-day use, provided you have a compatible motorbike (see the notes on the vehicle supply lead). 2. Portable KEIS battery packs: insert either 7.4V or 12V lithium-ion batteries into the built-in cuff pockets. 12V batteries are great for short rides, commuting, or switching between bikes when you need to heat the gloves up fast. 7.4V batteries are great for longer rides, touring, commutes or long use off the bike, as they lower the power output but increase use time. Both options support three-stage heat control via the glove's built-in button.

Are the G901 EXTREME Heated Gloves compatible with KEIS Jackets?

Yes, the G901 EXTREME Heated Gloves are compatible with KEIS motorcycle heated jackets. You can plug them directly into the dedicated glove connectors located inside the jacket sleeves. This allows both your gloves and jacket to be powered from a single source, keeping your setup tidy and efficient. For full control, we recommend using a KEIS Power Controller, which lets you adjust jacket heat separately for personalised comfort. Without one, the jacket will run on full power.

Are the G901 EXTREME Heated Gloves touchscreen compatible?

Yes, the G901s offer touchscreen compatibility, even though they don't have marked pads. Riders can use phones or sat navs without removing the gloves, a crucial feature for winter travel. While response sensitivity can vary slightly by device, most modern smartphones (like iPhones and Androids) will work reliably with basic swipes and taps through the fingertips.

How do I adjust the heat settings on the G901 EXTREME?

Each glove features a built-in soft-touch button located just under the cuff. Hold the button for a few seconds to turn the gloves on or off. Once powered on, a single tap cycles through three distinct heat levels: High (red), Medium (amber) and Low (green). The LED colour makes it easy to check your setting at a glance. For best results, adjust the cuff slightly to expose the button, especially when wearing under a jacket sleeve.

Heated Jackets

J501 Heated Jacket

What type of rider is the J501 best suited for?

The J501 is ideal for commuters, tourers, and everyday riders who face regular cold weather but do not require the extreme output of the J505. It offers a reliable, balanced level of warmth that makes it a perfect all-rounder for typical UK and European winter conditions.

Is the J501 waterproof or windproof on its own?

No, the J501 is designed as a mid layer and should be worn under a protective outer jacket that offers waterproofing and abrasion resistance. However, the jacket’s fabric is wind resistant, breathable and heat retentive, helping to trap warmth effectively under your outer shell.

How does the J501 compare to the J505 in terms of heat output?

The J501 provides excellent warmth, while the J505 delivers 25% more heating power. The J501 is better suited for moderate cold weather riding, offering comfort and coverage with a lower power draw.

Where are the heating panels located in the J501?

The J501 features Far Infrared heating panels in the chest, back, sleeves, and collar. This full upper body coverage ensures a steady, comfortable warmth across key areas affected by windchill during a ride.

What power sources can be used with the J501?

The J501 can be powered in two main ways. Using the supplied fused KEIS supply lead, it can connect directly to your motorcycle battery for unlimited power while riding. It can also be powered by a KEIS portable battery pack, sold separately, which is ideal for short trips or when off the bike and lets you power the jacket without needing to connect to the bike.

Can I connect other heated garments to the J501?

Yes, the jacket includes a central power hub that lets you connect other KEIS garments, such as gloves or trousers. This allows multiple garments to be powered and controlled together, simplifying setup and keeping your gear streamlined.

J505 EXTREME Heated Jacket

What makes the J505 part of the ‘EXTREME’ series?

The J505 is classified as an EXTREME garment because it delivers 25% more heat output than a standard KEIS jacket, making it the warmest option in the lineup. It's specifically designed for riders who face sub-zero temperatures, long winter rides, or are particularly sensitive to windchill and need maximum thermal performance. This added power is especially useful for commuters, adventure riders, and year-round tourers.

Do I still need to wear an outer jacket over the J505?

Yes. While the J505 is insulated and wind-resistant, it is still considered a mid-layer and is not abrasion-resistant or waterproof on its own. Riders should wear a protective motorcycle outer jacket over the top, but thanks to the J505’s warmth and wind-blocking ability, that outer layer can be lighter or less insulated than what might otherwise be required.

Can I connect other KEIS garments to the J505?

Absolutely. The jacket includes a central power hub that lets you plug in other KEIS heated gear, such as gloves, trousers, or socks. This allows riders to operate all heated garments from a single power source, reducing clutter and simplifying setup, especially useful for those gearing up in colder months.

Is the jacket adjustable in terms of heat levels?

Yes, the J505 includes a standard KEIS power controller, which allows you to adjust heat levels on the go. You can opt for either a standard controller or upgrade to the Bluetooth controller for simple controls on a mobile app. This lets you tailor warmth based on the weather, your activity level, or personal comfort preference.

Is the jacket safe to wear directly on the skin?

While the inner lining of the J505 is soft and comfortable, KEIS always recommends wearing it over a thin base layer for the best experience. This helps regulate moisture, promotes better heat distribution, and adds a layer of insulation between the body and the heating elements, especially when used for extended periods.

How is the jacket powered, and what are the options?

The J505 can be powered in two ways. It can connect directly to the bike using the supplied KEIS vehicle supply lead, offering continuous heat for longer rides. It can also be powered by a KEIS portable battery pack, sold separately, which is ideal for short trips or off bike warmth. The jacket includes an internal battery pocket designed specifically to house this pack securely and conveniently. Due to the extra power output of the J505, this battery is only expected to run for around 45 to 60 minutes on medium heat.

J601 ULTRAFLEX Heated Jacket

How is the jacket powered, and what are the power options?

The J601 can be powered in two main ways. Using the supplied fused KEIS supply lead, it can connect directly to your motorcycle battery for unlimited power while riding. It can also be powered by a KEIS portable battery pack, sold separately, which is ideal for short trips or when off the bike and lets you power the jacket without needing to connect to the bike. The jacket draws around 5.4A at full power, so battery life depends on the capacity of your chosen power source.

Can I connect other heated garments to the J601?

Yes! The J601 features a central power hub that allows seamless connection with other KEIS garments like heated gloves, trousers, or socks. This centralised setup means you can power and control multiple items from a single source, reducing clutter and simplifying wiring, especially useful on longer, colder journeys.

Is the J601 waterproof or water-resistant?

The J601 is not waterproof on its own. It is designed to be worn under your existing waterproof motorcycle jacket. It does not include a waterproof membrane, allowing it to remain lightweight, breathable, and highly flexible. For wet conditions, always ensure you pair it with a waterproof outer shell or riding jacket.

Can I control the temperature of the jacket?

Yes, the J601 works with a KEIS power controller, which allows you to adjust heat levels on the go. Choose either the standard controller or the Bluetooth controller when ordering. The Bluetooth version lets you control the heat from a mobile app. This lets you tailor warmth based on the weather, your activity level, or personal comfort preference.

Is it safe to wear the jacket directly against the skin?

The jacket is designed to be worn over a thin base layer. KEIS always recommends wearing a base layer or t-shirt between your skin and the jacket to distribute heat evenly and avoid direct skin contact with the heating elements. This also helps wick moisture away during active rides.

What sizes does the J601 come in, and how does it fit?

The J601 comes in a wide range of unisex sizes, from 2XS to 3XL, and is designed to offer a close, performance fit. Because it is a mid layer, it is more form fitting than outer jackets, and the 4 way stretch fabric gives you freedom of movement under your riding gear. Always check the KEIS size guide for measurements before purchasing.

J801 Heated Puffer Jacket

How long does the included 5000mAh battery last?

Battery life depends on the selected heat setting and external temperature. Use the battery run time calculator on the product page for an estimate.

Can I wash the J801 Heated Jacket?

Yes, but only after removing the battery. The jacket is hand washable or can be machine washed on a gentle cycle, following the care instructions provided. Do not tumble dry or wring out.

Is the J801 suitable for motorcycle use?

No, the J801 is specifically designed for leisure and off bike use. It is ideal for walking, hiking, and general outdoor wear, but it does not connect to a motorcycle power source and is not designed for riding protection.

Can I use other KEIS batteries with the J801?

The J801 will work with other KEIS portable batteries, such as the 2000mAh glove battery, but we don't recommend this as the run time is significantly lower.

Batteries

12v 4000mAh Gloves Battery Set

How do I charge the glove batteries?

The set includes a USB-C charging cable that allows both batteries to be charged at once via a wall adapter, USB port, or power bank. Charging typically takes 4 to 5 hours, and we recommend using a high quality USB-C power source for the most efficient results, such as our 30W fast charger, sold separately.

Are these batteries compatible with all KEIS heated gloves?

No, these batteries are only compatible with KEIS glove models that feature dedicated internal battery pockets, including the G201, G301, G601, G701, G801, and G901. They are not compatible with the G102 or G701S gloves, as those models do not have built in compartments for battery storage.

Can I use these batteries while connected to my motorcycle at the same time?

No, the gloves should be powered either by the internal batteries or by a 12V bike connection, not both simultaneously. Attempting to connect both power sources at once may damage the electrical components of the glove or battery system.

How long do the glove batteries last on a full charge?

Run time depends on the heat setting and external conditions. Use our battery run time calculator on product pages to find how long your KEIS gear will last!

5000mAh Battery

Can I use the 5000mAh battery to power more than one garment at a time?

We do not recommend using the 5000mAh battery to power multiple garments simultaneously. While it technically supports 12V output, it has a 6A maximum current limit, which means powering more than one garment, such as a jacket and gloves together, can quickly exceed this limit. Doing so can lead to significantly reduced run times, performance drops, or even damage to the battery. For multi garment setups, a direct bike connection is the safer and more efficient option.

How long does it take to fully charge the 5000mAh battery?

When using the KEIS 30W Fast Charger, sold separately, the battery can fully charge in approximately 3 to 4 hours, depending on the remaining charge and ambient temperature. Using a lower wattage charger or non fast charging USB source will increase charging time significantly. The USB-C port enables fast input, and the included cable ensures you have the right connection straight out of the box.

How do I know how much battery life is left?

The LCD capacity display shows a real time percentage readout of the battery’s remaining charge. This is far more accurate than traditional LED indicators and allows you to better plan when to recharge, especially helpful on longer rides or trips where access to power may be limited.

Which KEIS garments is the 5000mAh battery compatible with?

The battery is compatible with all 12V KEIS heated jackets, bodywarmers, vests, gloves, and trousers, including the latest ULTRAFLEX and EXTREME ranges. However, run time varies significantly depending on the garment’s power draw. For example, bodywarmers may run for up to 10 hours on low, while high power jackets like the J505 EXTREME may run for only around 1 hour on medium power.

What does the E2 error code mean and how can I fix it?

This error code is present when the battery is being overcharged with a current higher than 6A, which is the max deliverable power of the battery. In order to solve this battery error code, simply reset the battery by holding down the power button. Ensure your charger is not short circuited, as this could cause a spike in power delivery, and if the issue persists contact our customer service team.

7.4V 6000mAh Gloves Battery Set

How long do the 7.4V glove batteries last on a full charge?

Run time depends on the heat setting and external conditions. Use our battery run time calculator on product pages to find how long your KEIS gear will last!

How do the 7.4V batteries differ from the 12V glove batteries?

The 7.4V batteries offer longer run times thanks to their higher capacity and lower voltage, but they deliver a gentler heat output compared to the 12V versions. They are ideal for riders who value longer lasting warmth over intense heat, especially when off the bike.

Are these batteries compatible with all KEIS heated gloves?

The 7.4V batteries are compatible with the G201, G601, G701, and G901 gloves. They are not compatible with the G301, which is not designed for a lower voltage power source, or the G701S, which has no battery pocket. Your gloves must have an alphabetical batch number (ABCD). These batteries are not compatible with gloves that have a numerical batch number (1234).

How do I charge the batteries and check their status?

Charging is simple using the included USB-C cable, and each battery has an LED indicator to show red for charging and green for fully charged. This makes it easy to keep track of battery levels and ensures you're always ready for your next ride or adventure.

Cushions

Heated Motorcycle Cushion

How is the KEIS Heated Cushion powered?

The Heated Cushion is designed to connect directly to a motorcycle’s 12V power supply using the included KEIS power cable. It has a low power draw of 1.4A / 15W and is suitable for most motorcycle 12V systems. As a motorcycle-specific product, it is powered by the bike by default.

How do riders control the heat settings?

The cushion has a built-in illuminated control button that cycles through three heat levels: Low, Medium, and High. The button is positioned on the side strap, designed to sit on the left-hand side of the bike so it stays accessible without interfering with throttle control. The illuminated button makes it easy to see which setting is active, while keeping the overall installation clean and discreet.

Can the cushion be used without switching the heat on?

Yes. The Heated Cushion can be used as a comfort cushion even when the heating element is switched off. The dual air bladder system helps reduce pressure points, while the breathable mesh surface encourages airflow between the rider and the seat. This makes it suitable for warmer weather as well as colder rides, giving riders comfort, ventilation, and support even when heat is not required.

Will the Heated Cushion fit my motorcycle seat?

The cushion is designed to fit most standard motorcycle seats, including touring, adventure, commuter, and many sportbike seats. It uses adjustable elasticated securing straps that stretch around the seat for a secure fit. As with any seat-mounted accessory, fit can vary depending on the shape and size of the motorcycle seat. Once the rider is seated, body weight and the anti-slip lining help keep the cushion stable and reduce unwanted movement.

Is the Heated Cushion waterproof?

The cushion is made from durable, weather-resistant materials and can be used in wet riding conditions. However, it is not designed to be fully waterproof or left outside in heavy rain for long periods. For best results, unplug the cushion after use, allow it to dry if it becomes wet, and remove or store it when the motorcycle is parked outside in poor weather. The cushion can be hand washed when needed.

How does the dual air bladder system work?

The cushion contains two independent air chambers that allow riders to fine-tune the feel of the seat. Each bladder can be adjusted separately, helping the rider balance pressure relief, support, and riding position. To set it up, inflate both bladders using the supplied pump, sit on the bike in a normal riding position, then slowly release air from each side until the cushion feels supportive and comfortable. Once air stops releasing or the desired feel is reached, close both valves. The cushion is not intended to be used fully inflated. The best comfort usually comes from releasing air while seated so the cushion adapts to the rider’s natural position.

Can the cushion be left on the bike when not in use?

Yes, it can be left fitted to the bike for short periods, but the power connection should always be unplugged when the product is not in use. If the cushion is wet, allow it to dry before storage. For maximum lifespan, store the cushion in a dry place when not in regular use. Never leave a KEIS heated product plugged in and unattended.

Can the Heated Cushion be used on a pillion seat?

Yes, the cushion can be fitted to a pillion seat if the seat shape allows the straps to secure properly. Always check that the cushion is firmly attached and does not interfere with the rider, pillion, luggage, or any motorcycle controls.

Heated Bodywarmers

B601 ULTRAFLEX Heated Bodywarmer

Can I wear the B601 directly against my skin?

It’s recommended to wear the B601 over a base layer, such as a thin thermal or technical top. This helps distribute heat more effectively and provides a barrier between your skin and the heating panels, ensuring both comfort and optimal performance.

How is the B601 powered?

The B601 can be powered in two main ways. Using the supplied fused KEIS supply lead, it can connect directly to your motorcycle battery for unlimited power while riding. It can also be powered by a KEIS portable battery pack, sold separately, which is ideal for short trips or when off the bike and lets you power the bodywarmer without needing to connect to the bike.

What’s the difference between the B601 and a full heated jacket?

The B601 is a sleeveless version of the KEIS J601 ULTRAFLEX Heated Jacket. It offers all the same high performance core heating technologies, minus the heated sleeves. It's ideal for riders looking to reduce bulk or wear it as a true mid layer beneath a close fitting outer jacket.

How long does the B601 stay warm on battery power?

Run time depends on the battery you choose and the heat setting. Use the battery run time calculator on the product page for an estimate.

Can I connect other KEIS garments to the B601?

Yes! The B601 includes a central power hub that allows you to plug in other KEIS heated gear like gloves, trousers, or socks. This means you can power your entire heated clothing system from a single source, simplifying your setup.

Is the B601 waterproof?

While the B601 is made from breathable and durable materials, it is not waterproof and is designed to be worn underneath your protective motorcycle jacket. For best results, pair it with a waterproof outer layer when riding in wet conditions.

Heated Socks

S302 Heated Socks

How should I wear the S302 Heated Socks?

The S302 socks are designed to be worn over the rider’s regular socks. This creates a comfortable barrier between the foot and the heating elements, helps distribute warmth evenly, and improves hygiene between uses. They are intended to act as a heated middle layer between the rider’s normal sock and boot, rather than replacing a standard sock completely.

How are the S302 Heated Socks powered?

The S302s operate on 12V power and can be powered in several ways depending on the rider’s setup. They can be connected directly to a motorcycle battery, connected through compatible KEIS heated garments such as trousers, a bodywarmer, or jacket, or powered using compatible 12V KEIS glove batteries for portable use. This flexibility makes them easy to integrate into an existing KEIS heated clothing system, whether the rider wants a full-bike-powered setup or a more portable option.

Can the S302 socks connect to other KEIS heated clothing?

Yes. The S302 Heated Socks can be integrated with other compatible KEIS 12V heated garments. This is useful for riders building a complete heated system, as the socks can work alongside heated trousers, jackets, bodywarmers, and gloves. When combining multiple heated garments, always make sure the power supply, cabling, and fuse rating are suitable for the total system load.

Do the S302 socks fit inside standard riding boots?

Yes. The S302s use low-bulk materials and slim heating elements so they can fit comfortably inside most standard motorcycle boots without significantly affecting fit, movement, or control feel. For the best result, riders should make sure their boots are not already too tight. Heated socks work best when there is enough room for circulation and the foot is not compressed.

Are the S302 Heated Socks waterproof?

No. The S302 socks are made from durable, breathable materials, but they are not waterproof. They should be worn inside waterproof motorcycle boots or with suitable outer protection in wet conditions. If the socks become damp, they should be unplugged and allowed to dry fully before storage or further use.

Can the S302 socks be used off the bike?

Yes. When powered by compatible KEIS 12V glove batteries, the S302 socks can be used away from the motorcycle for cold-weather activities such as camping, working outdoors, winter events, or general outdoor use. For motorcycle use, a bike-powered setup is usually the most convenient option for longer rides, while battery power is useful when portability is more important.

Who are the S302 Heated Socks best suited for?

The S302s are ideal for riders who struggle with cold feet during winter riding, commuting, touring, or long-distance journeys. They are also a strong add-on for customers already using KEIS heated jackets, bodywarmers, trousers, or gloves. Warm feet can make a major difference to overall comfort and concentration, making the S302 socks a practical upgrade for anyone riding regularly in cold conditions.

Heated Trousers

T103 Heated Trousers

Can I wear the T103 Heated Trousers directly against my skin?

We recommend wearing a thin base layer underneath the T103s, such as thermal leggings or technical underwear. This creates a comfortable layer between the skin and the heating panels, helps distribute warmth evenly, and makes the trousers easier to keep clean between rides. The T103s are designed to be worn close to the body for best heating performance, but they should still feel comfortable and unrestricted when layered under motorcycle trousers.

How do I power the T103 Heated Trousers?

The T103s are designed to be powered from a motorcycle’s 12V battery using the supplied KEIS power lead. This gives riders continuous heat while the bike is running, making it the best option for regular commuting, touring, and longer winter rides. They can also be connected through compatible KEIS heated jackets or bodywarmers, which can act as a power hub when building a full heated clothing system. A KEIS 12V 5000mAh portable battery can be used, but it is not the recommended primary power option for the trousers due to their higher power draw. If used, the battery must be stored securely in another garment or luggage, as the trousers do not have a dedicated battery pocket.

Can I control the heat levels of the T103 trousers?

The trousers feature a built-in controller connection flap, allowing riders to connect a KEIS Standard Power Controller or a KEIS Bluetooth Power Controller, both sold separately. The standard controller provides simple manual heat adjustment, while the Bluetooth controller allows heat settings to be managed from a compatible smartphone. This gives riders flexible control depending on their setup and riding preference.

Are the T103 Heated Trousers waterproof or windproof?

No. The T103s are made from breathable softshell material that offers comfort, flexibility, and light insulation, but they are not designed to be waterproof or windproof as a standalone garment. They should be worn underneath protective motorcycle trousers. The outer riding trousers provide the weather protection, abrasion resistance, and armour, while the T103s provide the heating and comfort layer underneath.

Can the T103s be worn off the bike?

Yes, they can be used off the bike if powered by a compatible KEIS 12V portable battery, but they are primarily designed for motorcycle use. They can be helpful for cold-weather camping, outdoor events, pit stops, or working around the bike in low temperatures. Because they are slim-fitting heated trousers, they are not intended to be worn as standalone outerwear. They should be worn underneath another garment, and any portable battery must be carried securely in a suitable pocket, jacket, bag, or luggage.

Can the T103 Heated Trousers be connected with other KEIS heated clothing?

Yes. The T103s can be integrated into a wider KEIS heated clothing setup, such as with a heated jacket or bodywarmer. This is ideal for riders who want balanced warmth across both the upper and lower body during colder rides. When combining multiple heated garments, always make sure the power supply, cables, and fuse rating are suitable for the total system load.

What type of rider are the T103s best suited for?

The T103 Heated Trousers are best suited to riders who spend extended time in cold conditions, including commuters, tourers, instructors, couriers, and all-season riders. They are especially useful for anyone who already uses a heated jacket but still feels cold through the legs, knees, or thighs. Adding heated trousers helps create a more complete winter riding system and can make a significant difference to comfort and concentration.

Heated Vests

V501 Heated Vest

What type of rider is the V501 best suited for?

The V501 is ideal for commuters, tourers, and everyday riders who face regular cold weather and prefer a lightweight, sleeveless design. It offers a reliable, balanced level of warmth that makes it a perfect all-rounder for typical UK and European winter conditions.

Is the V501 waterproof or windproof on its own?

No, the V501 is designed as a mid layer and should be worn under a protective outer jacket that offers waterproofing and abrasion resistance. However, the vest fabric is wind resistant, breathable and heat retentive, helping to trap warmth effectively under your outer shell.

How does the V501 compare to the J501 in terms of heat output?

The V501 provides excellent warmth, delivering the same core power as the J501. As it does not include the sleeves, the overall output is smaller, therefore it is better suited for moderate cold weather riding, offering comfort and coverage with dual use both on and off the bike when paired with the KEIS 5000mAh portable battery.

Where are the heating panels located in the V501?

The V501 features Far Infrared heating panels in the chest and back. This keeps your core temperature up while using less power than the J501, which adds heating panels in the sleeves and collar.

What power sources can be used with the V501?

The V501 can be powered in two main ways. Using the supplied fused KEIS supply lead, it can connect directly to your motorcycle battery for unlimited power while riding. It can also be powered by a KEIS portable battery pack, sold separately, which is ideal for short trips or when off the bike and lets you power the vest without needing to connect to the bike.

Can I connect other heated garments to the V501?

Yes, the vest includes a central power hub that lets you connect other KEIS garments, such as gloves or trousers. This allows multiple garments to be powered and controlled together, simplifying setup and keeping your gear streamlined.

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