We do our best to keep stock levels accurate on our website. If something’s out of stock, it’ll be marked as on backorder. This info updates from our live system, though there may be the odd delay.

If your order includes a backordered item, we’ll get in touch to confirm the expected lead time. Your full order will ship once everything’s ready to go.

We use APC, DPD, or Royal Mail to ship your order.

Royal Mail parcels are sent via 48-hour tracked service—you’ll get tracking details once delivery has been attempted.

We ship to most countries worldwide! If you don’t see your country listed at checkout, just drop us a message at hello@keisapparel.com and we’ll let you know if we can deliver to you.

It’s also worth checking if there’s a local dealer in your country who might be able to supply the items directly.

- When your parcel reaches the border, you may be contacted to pay customs tax.

- We’re not able to influence or estimate these charges in advance.

If you choose not to accept the delivery, the courier fee will still apply. Once the item is returned to us, we’ll refund the cost of the products—please allow 5–10 business days for this to reach your original payment method.

If your parcel hasn’t arrived after receiving your dispatch confirmation, just drop us a line at hello@keisapparel.com with your order number and we’ll look into it for you.

If your order has already been despatched at the time we receive your cancellation request, you will need to follow the returns process outlined below. Please note: we do not cover return postage costs for cancelled orders.