KEIS CARE
SUPPORT
Not sure which size you need? Got an issue with your order or just want to learn a bit more about your kit? Check out our handy guides below
KEIS CARE
Product Manuals
See our interactive product manual for information on how to connect your KEIS kit
KEIS CARE
RETURNS
We understand that sometimes we don't get it quite right or you are unsure on which size to get! No problem, you can simply initiate a return through our portal simply using the button below
KEIS CARE
"How to" Videos
Learn more about our products and watch in depth video instructions which help guide you through the setup process of your new KEIS garment
FREQUENTLY ASKED QUESTIONS
Show usually asked questions with answers and pair with image
What is Far Infrared Technology?
Imagine being in the sun on a cold day; the warmth seems to penetrate your body. The air temperature may be zero, but you remain warm at least until the sun goes in. That’s Far Infrared. Compare that to being in a warm room where it’s the air that keeps you warm. Keis technology is designed to deliver Far Infrared reliably, effectively and as efficiently as possible.
How is the heat produced?
Fine, yet incredibly rugged, micro carbon and alloy fibre heating elements are strategically placed within the garments, and provide a lightweight, flexible Far Infrared heat source with a long service life, offering extreme comfort.
What temperature will my KEIS garments reach?
Different garments are designed to work at different temperatures. It’s also important to bear in mind that our Dual Powered body warmers have been specially designed to maintain the correct balance between the heat generated by the body and heat loss to the environment. They are not designed to ‘feel’ hot. Our High Powered garments, on the other hand, will almost always benefit from the use of the optional controller to provide optimum comfort.
What is Dual Power
Most Keis garments can be powered both from a 12V source, such as a vehicle battery, or from 12V Li-Ion Keis battery packs. We call these our ‘Dual Power’ products. Dual Powered products have the advantage of being used anywhere – and by managing multiple battery packs it’s possible to remain warm for long periods in any situation.
Will my bike power my Garments?
Most larger motorcycles will power any number of garments – for example, jackets, trousers and gloves – without difficulty. However, for smaller bikes running a number of garments you should take the advice of your dealer or contact us directly, providing details of the motorcycle and the garments involved.
Do you sell extension cables?
Yes. There are both 300mm and 600mm extension leads that can be connected in series if necessary to provide a variety of solutions.
I dont know the best size to get
We have an easy solution. This Keis Apparel website offers FREE UK return postage for any garment purchased from this website, within 30 days.
Please note: As of this time this service is only possible for returns coming from the United Kingdom, not for any other country.
So if you are unsure what size will best fit you, you can simply order more than one size, then return the one/s that do not fit using our COLLECT+ free return service within 30 days, and we will credit you for the returned items.
Can I wash my KEIS garments?
Yes. One of the many advantages of Keis technology is that garments can be hand washed. Simply remove the battery packs, controllers and accessory leads and follow the care instructions that came with the garment.
Where can I try these products?
While it is only possible to buy from us direct online. We have multiple stores in the UK which stock our products including Infinity Motorcycles and Sports Bike Shop.
CONTACT US
Monday – Friday: 09:00 - 17:00 GMT
Saturday: CLOSED
Sunday: CLOSED