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Refund and Returns Policy

Keis Apparel website returns.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Not sure which size will best fit you? No problem.

We have an easy solution. This Keis Apparel website offers FREE UK return postage for any item purchased from this website, within 30 days. 
Please note: As of this time this service is only possible for returns coming from the United Kingdom, not for any other country.

So if you are unsure what size will best fit you, you can simply order more than one size, then return the one/s that do not fit using our COLLECT+ free return service within 30 days, and we will credit you for the returned items.

Collect Plus logo

Go to the Keis Apparel website UK returns page here.

The Keis Apparel warranty policy provides for your peace of mind.

Also, you may return your Keis product if your item is damaged or faulty and is within our generous warranty policy listed below: 

- LIFETIME WARRANTY on all heating elements. (Purchased on or after September 2014)
- 2-Year warranty on Keis accessories.
- 180-Day warranty on Keis portable battery packs. 
- 2-Year warranty on all other materials.

 

For all Warranty Returns, if your product falls under the above guidelines please go to the Motohaus Returns Material Authorisation (RMA) portal, at http://motohaus.returnsportal.net/.

Create an account and follow the instructions to receive an RMA number (Returns number), which is necessary so that we know which technician to send your item to once your product arrives with us! 

Once this has been processed, return the item to Keis Apparel UK c/o Motohaus Powersports Ltd within 7 days from receipt. For your protection, Motohaus Powersports Ltd strongly recommend that you use a recorded-delivery service to return the item(s). When we receive the item(s) back we will contact you and offer you the correct product or a full refund within 10 working days (providing the item is in the condition as dispatched to you).

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.


You can always contact us for any return question at info@keisapparel.co.uk.

General Refund and Return Policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take between 2 and 10 days for your bank or credit card company to process and post the refund.