We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Also, you may also return your Keis product if your item is damaged or faulty and is within our warranty guidelines, which are:
Please note: Due to the nature of electronic devices, the replacement of any internal fuses as a result of a user plugging the garment into a faulty connection, power supply, or into other garment (Keis Apparel or other brand), may not be covered within the Warranty policy.
If your product falls under these guidelines or is the wrong size please go to the Motohaus Returns Material Authorisation (RMA) portal, at http://motohaus.returnsportal.net/.
Create an account and follow the instructions to receive an RMA number (Returns number), which is necessary so that we know which technician to send your item to once your product arrives with us!
Once this has been processed, return the item to Motohaus within 7 days from receipt. For your protection, Motohaus strongly recommend that you use a recorded-delivery service to return the item(s). When we receive the item(s) back we will contact you and offer you the correct product or a full refund within 10 working days (providing the item is in the condition as dispatched to you).
Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take between 5 and 10 business days for your bank or credit card company to process and post the refund to your statement. The amount may reflect as a credit into your account, or the original transaction on your statement will be edited to reflect to refund. Besides looking for a credit in your statement, please also review the original transaction on your statement when determining the successful conclusion of any refund. We unfortunately do not have any control over this necessary '5 to 10 business day' transaction period. This is the required time it takes for the different banks to process the refund request.