Keis Heated Clothing Shipping and Delivery Policy
We process orders daily and aim to dispatch orders that we have stock of within 1 working day. Delivery times are quoted below. Delivery times are quoted from receipt of shipment email
Standard UK Delivery = 3-5 working days after receiving shipment email excludes weekends and Bank Holidays. [normally by Royal Mail 1st and 2nd Class on smaller items]
UK Priority Delivery = 1-2 working days after receiving shipment email, excludes weekends and Bank Holidays. [normally by DPD]
International Delivery = 5-10 working days after receiving shipment email, excludes weekends and Bank Holidays. Please be mindful that this may vary due to the required processing time with the receiving country's customs authority. [dependent on country]
If your order is urgent you are advised to contact us before 12pm on +44 1256 704909 to check stock before ordering. If we receive an order and any/all the items are out of stock we will always try and notify you via email or phone.
We use DPD for bulky/valuable orders. If the order is received before 12pm and the items are in stock and Priority shipping is selected, the order will be dispatched for Priority delivery. Our Priority shipping is defined as you will receive your goods the following day after receiving the shipping confirmation email
This type of shipping will require a signature. And we advise that a mobile number be provided to so that you can be notified for the 1-hour delivery window that DPD provide on the day of delivery. If no one is going to be around to sign for the parcel[s] we ask that orders are shipped to a business address. This is to avoid any delays where you may not be in to sign for a package and is only available to UK Mainland excluding Highlands and Islands.
Highlands and Islands areas are normally a 2-day delivery service with DPD, you will be notified of any delays.
Out of Stock Items
If the item you'd like is shown online but out of stock, then you can check availability in store by calling us, making sure you have the product details to hand. If the product is available, then you can place an order over the phone.
Why do we display products that are out of stock online?
We will show out of stock products online so that you still have access to the product details or so that you can (in some instances) place the item on backorder to be delivered when the item returns to stock.
Occasionally, due to circumstances out of our control there are discrepancies with stock levels resulting in out of stock items being reported as in stock. In these cases, we will inform you immediately if there is an alternative or if the item is due back in stock. However, if neither of the options are available we will inform you of our decision to not process your order.
If your item is not in stock we will endeavour to contact you as soon as possible by e-mail [Please check spam/trash folders] or telephone with the option to back order or cancel your order if you would rather not wait.