THE IMMENSE BENEFITS OF THIS PRODUCT DO REQUIRE RESPONSIBILITY ON YOUR PART.

Failure to observe these instructions could result in discomfort and, in extreme circumstances, burns to the skin. 

• Prolonged close contact with the body of the heating system can cause burns. NEVER wear directly against the skin. This does not apply to heated gloves.
• ALWAYS wear a base layer between the product and the skin.
• DO NOT wear tight over-garments.
• DO NOT use for prolonged periods particularly at high power and/or at temperatures above 5°C.
• ALWAYS use the lowest possible setting for comfort.
• DO NOT use when wet. This includes excessive sweat.
• DISCONTINUE USE IMMEDIATELY at any sense of discomfort. 
• Check connection leads regularly for signs of fatigue.
• If you power this garment using any of the optional Portable Battery Packs, always remove li-ion battery packs from garments when not in use.
• Not recommended for children, pregnant women or those with a heart condition.
• More information can be found in the instruction manual supplied. 
• DO NOT allow the garment to remain in precisely the same position on any part of the body (particularly hands) for periods of more than 20 minutes. Always ensure that there is sufficient movement to reposition the heating panels on the body to some extent to help avoid localised overheating. Blistering of the skin can occur if this warning is not heeded.

Please feel free contact us if you have any questions regarding the advised usage of heated clothing, and our range of Keis Apparel. 

We’re proud of our world-leading heating technology – and we’re so convinced that our products will perform, year after year, we offer a lifetime warranty on the heating element within all Keis heated garments.

In addition to this, Keis Heated Apparel is able to provide a two-year warranty on all products, excluding battery packs – while our portable battery packs come with a 180-day warranty. 

Terms & conditions

• A proof of purchase is provided with any warranty claim
• The product must be free from physical damage and must have been used in accordance with the instructions issued from time to time by the company.
• Battery packs are vulnerable to abuse and lack of care; warranty does not cover battery packs where our care instructions have not been carefully followed.
• Lifetime warranty on the heating elements does not cover wiring or associated electronics.
• Keis reserves the right to repair or replace with a product of similar value.

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1. Keis Apparel size-exchange returns - for garments purchased via the Keis Apparel website.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please Note: Only one free return parcel per website order basket. 

Not sure which size will best fit you? No problem.

We have an easy solution. This Keis Apparel website offers FREE UK return postage for any item purchased from this website, within 30 days. 
Please note: As of this time this service is only possible for returns coming from the United Kingdom, not for any other country. If you purchase from within the UK you will be provided a Returns Postage Label, which will provide a free return label. Only one free return parcel is provided per website order backet, so please include everything you wish to return in this single free return. You will regretfully need to pay for any additional return parcels, if you decide to return multiple items packaged as different parcels.

So if you are unsure what size will best fit you, you can simply order more than one size, then return the one/s that do not fit using our COLLECT+ free return service within 30 days, and we will credit you for the returned items.

Go to the Keis Apparel website UK returns page here.

If you have purchased your Keis heated products from outside of the UK, please request a return through the above link. You will not be provided a returns label, as this feature is currently only available for UK shopper. Once your return has been requested, please package your returned item with the Returns Number, and post it to our Warranty and Returns Department, at:

KEIS APPAREL - Warranty and Returns
c/o Motohaus Powersports Ltd
Osborn Way
Hook
Hampshire
RG27 9UT
United Kingdom

Tel. +44 (0)1256 704 909
Email. support@keisapparel.co.uk

2. Keis Apparel warranty returns - wherever the product was purchased in the UK.

Also, you may return your Keis product if your item is damaged or faulty and is within our generous warranty policy listed below: 

Please note: Due to the nature of electronic devices, the replacement of any internal fuses as a result of a user plugging the garment into a faulty connection, power supply, or into other garment (Keis Apparel or other brand), may not be covered within the Warranty policy.

For all Warranty Returns, if your product falls under the above guidelines please go to the Motohaus Returns Material Authorisation (RMA) portal, at http://motohaus.returnsportal.net/.

Create an account and follow the instructions to receive an RMA number (Returns number), which is necessary so that we know which technician to send your item to once your product arrives with us! 

Once this has been processed, return the item to Keis Apparel UK c/o Motohaus Powersports Ltd within 7 days from receipt. For your protection, Motohaus Powersports Ltd strongly recommend that you use a recorded-delivery service to return the item(s). When we receive the item(s) back we will contact you and offer you the correct product or a full refund within 10 working days (providing the item is in the condition as dispatched to you).

Please note we do not refund shipping costs unless the goods were delivered faulty or incorrectly.

You can always contact us for any return question at info@keisapparel.co.uk.

General Refund and Return Policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

Please remember it can take between 5 and 10 business days for your bank or credit card company to process and post the refund to your statement. The amount may reflect as a credit into your account, or the original transaction on your statement will be edited to reflect the refund. Besides looking for a credit in your statement, please also review the original transaction on your statement when determining the successful conclusion of any refund. We unfortunately do not have any control over this necessary '5 to 10 business day' transaction period. This is the required time it takes for the different banks to process the refund request.