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Questions about your kit, an order or a return? Our UK team is here to help. Many answers are one search away.
Send us a message
Tell us what is happening and we will come back to you. If it is about an order, the order number saves us both an email.
Popular questions
How long does KEIS delivery take in the UK?
For orders in the Mainland UK, standard delivery takes 3–5 business days, or 1–2 business days with Priority Delivery. Standard delivery is free on orders over £50. Take a look at our shipping policy for more details: keisapparel.com/policies/shipping-policy 📦
How does overseas shipping work for KEIS orders?
We’re proud to offer worldwide shipping for our KEIS range! 🌍
Before placing an order, check if there are any stockists in your area for faster delivery. If not, we can ship directly to you. Please note, international customs and taxes are not included in the shipping price, so you may be contacted to process these duties upon arrival in your country.
How do I track my KEIS order?
When we ship your KEIS order, we will send you a shipping confirmation with a tracking number.
You can also log in to your account here: keisapparel.com/account/login and access your order history.
If I order two KEIS items but one is out of stock, can you split my order?
We understand that sometimes you might need part of your purchase sooner. While we don’t always split KEIS orders, if an item from your order is in stock and you’d like it sent ahead, please get in touch with our team.
My courier says my KEIS order is delivered but I do not have the parcel. What should I do?
Check your tracking information to see if there are any updates on where your KEIS package might have been left.
If you’re certain the items aren’t with a neighbour or in a safe place, contact us: keisapparel.com/pages/contact-us.
We will work to resolve any delivery issues as quickly as possible.
What is your KEIS returns policy?
Return or exchange within 30 days via portal: keisapparel.com/a/returns
Outside 30 days, contact us: keisapparel.com/pages/contact-us